Scrapfly Support Request

Support requests that are not related to Scrapfly service, like application debugging, developer environment issues, training are not part of the support package included with Scrapfly paid plans.

However, support requests related to web scraping using scrapfly and issues related to the API itself are part of paid plan support and you are welcome to contact your account manager through the chat below.

Error Reporting

While Scrapfly support team is pretty fast many issues can be troubleshooted manually through our detailed Troubleshooting Overview page.

Alternatively, here's what you can do to help us help you:

  • Enable debug parameter of the API if the isseue is content related (debug=true) to store the result
  • Provide logs links - You can retrieve/find log urls from your dashboard monitoring section.
  • Provide Error returned by API or your HTTP Client if any.
  • Give a maximum of context if the issue is sporadic.
  • Try to provide a replication step to reproduce the issue you have. For example, API Player as it can produce sharable links or code snippets if scrapfly SDK is being used.
  • If you use SDK, use reporter to retrieve more details.

If you are not able to retrieve errors, log errors, ensure your libraries are in development mode to get a verbose result.

The more details and context you can provide Scrapfly support team with the quicker we can help you solve your issues :)

If these guidelines are not followed Scrapfly can't promise to provide effective support. Good questions lead to good answers!


Opening Hours (UTC)

  • Monday: 08:00 - 10:00 / 12:30 - 16:00
  • Tuesday: 08:00 - 10:00 / 12:30 - 16:00
  • Wednesday: 08:00 - 10:00 / 12:30 - 16:00
  • Thursday: 08:00 - 10:00 / 12:30 - 16:00
  • Friday: 08:00 - 10:00 / 12:30 - 16:00
Support is currently offline
This is susceptible to change when bank holidays happen, we are closed

Response Time

  • FREE: No maximum response time guarantee
  • DISCOVERY: No maximum response time guarantee
  • PRO: 5 business days maximum
  • STARTUP: 3 business days maximum
Even if there is no technical support included in your plan, you can still ask questions about API or report an issue or bug

Tech Support Included

  • ENTERPRISE: 2 business days maximum
  • CUSTOM: 2 business days maximum (can be customized) - Data engineer & Web Scraping Expert chat direct access

Contact Points

Support request/discussion must be in english.


You can send your request to from the email address you used to register on Scrapfly.

For account support, custom plan inquiry, please contact
Custom plan require a minimum commitment of $1,200/Mo

Live Chat

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