Scrapfly Support

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Need help with your web scraping setup? Our support team is here to assist you with any Scrapfly-related issues, from API configuration to troubleshooting blocked targets.

Create a Support Ticket

All support requests are handled through our Dashboard Support Center. Our support system offers:

  • AI-Assisted Responses: Get immediate suggestions for common issues
  • Automatic Log Attachment: Easily attach scrape logs for faster debugging
  • Ticket Tracking: Monitor the status of your requests in real-time
  • Conversation History: All your support interactions in one place
Login to Create Ticket

Common Issues

Most support requests are related to target website issues. Here are quick links to create tickets for the most common problems:

Blocked by Website

Target returning 403, captcha, or access denied errors

Screenshot Issues

Blank screenshots, wrong viewport, or rendering problems

Wrong Content

Getting different content than expected from target

Timeout Issues

Requests timing out or taking too long

Self-Help Resources

Many issues can be resolved quickly using our documentation and troubleshooting guides:

Troubleshooting Guide
Step-by-step solutions for common issues
Error Reference
Understand API error codes and solutions
FAQ
Frequently asked questions and answers

Response Times

Response times vary based on your subscription plan. Higher tier plans receive priority support with faster guaranteed response times.

Plan Response Time Support Features
Free Best effort Ticket support, Documentation access
Discovery Best effort Ticket support, Documentation access
Pro 5 business days Priority tickets, Technical support
Startup 3 business days Priority tickets, Technical support
Enterprise 2 business days Dedicated support, Expert access

A business day is Monday to Friday, 09:00–18:00 UTC. Tickets opened outside those hours start their SLA clock at 09:00 UTC the next business day, so a ticket submitted Friday at 17:00 UTC with a 2-business-day SLA is due Tuesday 18:00 UTC.

Support Hours

Business Hours (UTC)

  • Monday: 08:00 - 10:00 / 12:30 - 16:00
  • Tuesday: 08:00 - 10:00 / 12:30 - 16:00
  • Wednesday: 08:00 - 10:00 / 12:30 - 16:00
  • Thursday: 08:00 - 10:00 / 12:30 - 16:00
  • Friday: 08:00 - 10:00 / 12:30 - 16:00

Closed on bank holidays.

Ticket Response

You can submit tickets 24/7. Our team will respond during business hours based on your subscription tier's SLA.

Support team is currently offline
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Sales & Enterprise Inquiries

For custom plans, enterprise inquiries, or sales questions, please create a support ticket and select "Billing Question" as the category.

Note: Support requests must be in English. Requests not related to Scrapfly service (application debugging, developer environment issues, training) are not covered under the support package.

Summary