Billing

Introduction

The billing page gives you an overview of your subscription, current invoice, past invoices, billing information, and credit card.

See in Your dashboard

You must register your VAT ID if you are in the EU to be exempted. The reverse charge mentioned will appear on your invoice.

Payment Policy

When you begin a subscription for the first time, we will charge you to validate your payment method. If the payment failed, you have 23 hours to complete the payment, or your subscription will be revoked. A draft invoice is created, which will be made for the next period, and all extra usage for the current period will be added.

If your card supports 3D security, check your notification/emails to complete the authentication on the invoice page.

When your subscription is renewed, and payment fails, we will try to charge you four times in a week. If we can't charge your payment method, we will cancel your subscription. A canceled subscription is still activated and will be downgraded to a free plan at the end of the period. Nothing is deleted from your account until the downgrade happens. You can regulate your situation by adding a valid credit card and contacting support. In this way, you keep all configurations.

Credit & Coupon

Credit

Your account is credited when:

  • Your previous invoice was negative (you have credit)
  • Account Manager or Support credited your account manually
  • Service Interruption

When credit is available, it's automatically applied to your next invoice. Credit is not transferable.

Coupon Code

Coupon codes give a discount that you can apply to a current paid subscription. A discount can have many dimensions such as:

  • Fixed prices or percentage of your total amount
  • Duration could be one or many months
  • Unique or multiple usages
All information about the coupon is given when you received it
A coupon code can have an expiration date which makes it unusable.

Extra Usage

Our paid plan doesn't have a hard limit. You can go over the limit, at which time extra pricing will be applied regarding the rate per 10 000 calls of your plan. Each threshold of $500 of extra usage is billed, and a new draft invoice be available. It doesn't affect your subscription.

Downgrade/Upgrade Plan

You can upgrade & downgrade your plan any time you want. Proration will be applied and mention on your current invoice.

To downgrade to a lower plan, you must respect the quota of the desired plan.

Cancellation

You can cancel your plan any time you want. The subscription will stop at the end of the period, and you will be downgraded to a free plan automatically.

When the system downgrades you to a lower plan, your configuration/project might be deleted automatically and arbitrarily by the system to fulfill the desired plan's quota.

Don't forget to take action if you want to keep the configuration/plan.