// TRUST & SAFETY# Know Your Customer ## Every account is reviewed. Every use case is assessed. Comprehensive KYC procedures restrict the use of Scrapfly to authorized business cases that adhere to responsible and ethical market practices. Roughly 30% of signup inquiries are declined every year because they fail our review. [See Our Process](#process) [Acceptable Use](https://scrapfly.io/terms-of-service) --- ## 30% of signups declined yearly ## 3 review stages ## 100% customers reviewed ## 0 tolerance for misuse --- // OBJECTIVES## Five Goals. One Outcome. Identity, suitability, risk, misuse prevention, and volume regulation, all five must pass before an account is fully activated. ### Assess Client Identity Every account goes through identity verification before activation. We cross-reference company records, IP reputation, and payment signals to confirm the entity behind the signup is real and reachable. company records payment signals IP reputation email domain ### Assess Client Suitability Describe what you want to scrape and why. Our compliance team reviews the use case against our acceptable-use policy and the target's public posture. Grey-zone use cases get additional scrutiny. **use case**review **target**posture **legal**consult ### Assess Potential Risks We flag patterns associated with credential stuffing, fraud, mass account creation, and regulatory arbitrage. Risk signals are reviewed manually before we decide to onboard, restrict, or decline. fraud patterns credential abuse mass creation manual review ### Prevent Harmful Activities Some categories are blocked for every account by default: government portals, banking, captcha bypass for fraud, sneaker bots, and security scanning without consent. No opt-in path. ### Regulate Target Access Per-target throttling protects websites from being overwhelmed. If a target shows signs of stress or complains, we throttle or pause scraping without waiting for a formal takedown. ### Multiple Account Creation Prohibited Creating multiple accounts to bypass KYC compliance is not possible. Our system is designed to detect and prevent such activities. All customers go through the KYC process, and our team reviews their information and use case before granting access to the services. --- // PROCESS## KYC Process, Step by Step Three stages: collect, validate, monitor. The first two gate account activation. The third runs continuously for as long as you use Scrapfly. STEP 01### Registration Potential clients contact Scrapfly and provide the necessary information. Scrapfly evaluates whether the intended use case complies with our acceptable use policy. STEP 02### Validation Automated verification of the information you provide, followed by manual use-case review to assess whether it meets our compliance standards. STEP 03### Detection & Monitoring Continuous monitoring for misuse. If suspicious activity is detected, we may: - Request deeper use-case explanation - Throttle targets showing abuse - Block target websites on your account - Suspend the account entirely --- // POLICY## Scrapfly KYC Policy Applied uniformly to new and existing customers. We reserve the right to decline, throttle, or suspend any account that falls outside our safety standards. ### Applies to All Customers Our KYC policy applies to every new and existing customer relationship, no exemptions regardless of plan tier or history. ### Right to Decline Service We maintain the right to decline the sale of our products or services to any individual or entity who, at our sole discretion, is considered unsuitable under our safety procedures and policies. ### Illegal Purposes Prohibited Any illegal activities involving the use of Scrapfly products and solutions are strictly prohibited. See our [terms of use](https://scrapfly.io/terms-of-service) for the full list. ### Customer Compliance Evaluation Our risk and compliance teams may conduct an assessment of the customer and their use case at any point during the relationship, as deemed necessary. ### Blocked by Default Some features and targets are blocked by default to prevent illegal activity (governmental websites, banking services, credential systems). ### Selective Approval Process Every year, at least 30% of all customer inquiries are declined because they do not conform to our policies and standards. --- // REQUIREMENTS## What We Ask For We value our clients and prioritize relationships built on mutual trust. Any information provided is kept confidential and handled per our [Privacy Policy](https://scrapfly.io/privacy-policy). ### Company Details - Company name - Company address - Company activities ### Contact Details - Phone number - E-mail address ### Usage Information - Planned use cases - Experience of use ### Additional Info - Any other relevant information --- // GUARANTEES## What You Get In Return ### Secure & Compliant Industry-standard security practices. ### Privacy Protected GDPR-compliant data handling. ### Transparent Process Clear communication at every step. ### Related legal & compliance documents Read our [Terms of Service](https://scrapfly.io/terms-of-service) for the full acceptable-use policy, our [Privacy Policy](https://scrapfly.io/privacy-policy) for how we handle personal data, our [Data Processing Agreement](https://scrapfly.io/data-processing-agreement) for the processor/controller relationship, and our [Compliance](https://scrapfly.io/compliance) page for independent audit certifications. [Start KYC Review](https://scrapfly.io/register)Most signups activate in minutes.