# Scrapfly Documentation ## Table of Contents ### Dashboard - [Intro](https://scrapfly.io/docs) - [Project](https://scrapfly.io/docs/project) - [Account](https://scrapfly.io/docs/account) - [Workspace & Team](https://scrapfly.io/docs/workspace-and-team) - [Billing](https://scrapfly.io/docs/billing) ### Products #### MCP Server - [Getting Started](https://scrapfly.io/docs/mcp/getting-started) - [Tools & API Spec](https://scrapfly.io/docs/mcp/tools) - [Authentication](https://scrapfly.io/docs/mcp/authentication) - [Examples & Use Cases](https://scrapfly.io/docs/mcp/examples) - [FAQ](https://scrapfly.io/docs/mcp/faq) ##### Integrations - [Overview](https://scrapfly.io/docs/mcp/integrations) - [Claude Desktop](https://scrapfly.io/docs/mcp/integrations/claude-desktop) - [Claude Code](https://scrapfly.io/docs/mcp/integrations/claude-code) - [ChatGPT](https://scrapfly.io/docs/mcp/integrations/chatgpt) - [Cursor](https://scrapfly.io/docs/mcp/integrations/cursor) - [Cline](https://scrapfly.io/docs/mcp/integrations/cline) - [Windsurf](https://scrapfly.io/docs/mcp/integrations/windsurf) - [Zed](https://scrapfly.io/docs/mcp/integrations/zed) - [Roo Code](https://scrapfly.io/docs/mcp/integrations/roo-code) - [VS Code](https://scrapfly.io/docs/mcp/integrations/vscode) - [LangChain](https://scrapfly.io/docs/mcp/integrations/langchain) - [LlamaIndex](https://scrapfly.io/docs/mcp/integrations/llamaindex) - [CrewAI](https://scrapfly.io/docs/mcp/integrations/crewai) - [OpenAI](https://scrapfly.io/docs/mcp/integrations/openai) - [n8n](https://scrapfly.io/docs/mcp/integrations/n8n) - [Make](https://scrapfly.io/docs/mcp/integrations/make) - [Zapier](https://scrapfly.io/docs/mcp/integrations/zapier) - [Vapi AI](https://scrapfly.io/docs/mcp/integrations/vapi) - [Agent Builder](https://scrapfly.io/docs/mcp/integrations/agent-builder) - [Custom Client](https://scrapfly.io/docs/mcp/integrations/custom-client) #### Web Scraping API - [Getting Started](https://scrapfly.io/docs/scrape-api/getting-started) - [API Specification]() - [Monitoring](https://scrapfly.io/docs/monitoring) - [Customize Request](https://scrapfly.io/docs/scrape-api/custom) - [Debug](https://scrapfly.io/docs/scrape-api/debug) - [Anti Scraping Protection](https://scrapfly.io/docs/scrape-api/anti-scraping-protection) - [Proxy](https://scrapfly.io/docs/scrape-api/proxy) - [Proxy Mode](https://scrapfly.io/docs/scrape-api/proxy-mode) - [Proxy Mode - Screaming Frog](https://scrapfly.io/docs/scrape-api/proxy-mode/screaming-frog) - [Proxy Mode - Apify](https://scrapfly.io/docs/scrape-api/proxy-mode/apify) - [(Auto) Data Extraction](https://scrapfly.io/docs/scrape-api/extraction) - [Javascript Rendering](https://scrapfly.io/docs/scrape-api/javascript-rendering) - [Javascript Scenario](https://scrapfly.io/docs/scrape-api/javascript-scenario) - [SSL](https://scrapfly.io/docs/scrape-api/ssl) - [DNS](https://scrapfly.io/docs/scrape-api/dns) - [Cache](https://scrapfly.io/docs/scrape-api/cache) - [Batch (Multi-URL Scraping)](https://scrapfly.io/docs/scrape-api/batch) - [Session](https://scrapfly.io/docs/scrape-api/session) - [Webhook](https://scrapfly.io/docs/scrape-api/webhook) - [Screenshot](https://scrapfly.io/docs/scrape-api/screenshot) - [Errors](https://scrapfly.io/docs/scrape-api/errors) - [Timeout](https://scrapfly.io/docs/scrape-api/understand-timeout) - [Throttling](https://scrapfly.io/docs/throttling) - [Troubleshoot](https://scrapfly.io/docs/scrape-api/troubleshoot) - [Billing](https://scrapfly.io/docs/scrape-api/billing) - [FAQ](https://scrapfly.io/docs/scrape-api/faq) #### Crawler API - [Getting Started](https://scrapfly.io/docs/crawler-api/getting-started) - [API Specification]() - [Retrieving Results](https://scrapfly.io/docs/crawler-api/results) - [WARC Format](https://scrapfly.io/docs/crawler-api/warc-format) - [Data Extraction](https://scrapfly.io/docs/crawler-api/extraction-rules) - [Webhook](https://scrapfly.io/docs/crawler-api/webhook) - [Billing](https://scrapfly.io/docs/crawler-api/billing) - [Errors](https://scrapfly.io/docs/crawler-api/errors) - [Troubleshoot](https://scrapfly.io/docs/crawler-api/troubleshoot) - [FAQ](https://scrapfly.io/docs/crawler-api/faq) #### Screenshot API - [Getting Started](https://scrapfly.io/docs/screenshot-api/getting-started) - [API Specification]() - [Accessibility Testing](https://scrapfly.io/docs/screenshot-api/accessibility) - [Webhook](https://scrapfly.io/docs/screenshot-api/webhook) - [Billing](https://scrapfly.io/docs/screenshot-api/billing) - [Errors](https://scrapfly.io/docs/screenshot-api/errors) #### Extraction API - [Getting Started](https://scrapfly.io/docs/extraction-api/getting-started) - [API Specification]() - [Rules Template](https://scrapfly.io/docs/extraction-api/rules-and-template) - [LLM Extraction](https://scrapfly.io/docs/extraction-api/llm-prompt) - [AI Auto Extraction](https://scrapfly.io/docs/extraction-api/automatic-ai) - [Webhook](https://scrapfly.io/docs/extraction-api/webhook) - [Billing](https://scrapfly.io/docs/extraction-api/billing) - [Errors](https://scrapfly.io/docs/extraction-api/errors) - [FAQ](https://scrapfly.io/docs/extraction-api/faq) #### Proxy Saver - [Getting Started](https://scrapfly.io/docs/proxy-saver/getting-started) - [Fingerprints](https://scrapfly.io/docs/proxy-saver/fingerprints) - [Optimizations](https://scrapfly.io/docs/proxy-saver/optimizations) - [SSL Certificates](https://scrapfly.io/docs/proxy-saver/certificates) - [Protocols](https://scrapfly.io/docs/proxy-saver/protocols) - [Pacfile](https://scrapfly.io/docs/proxy-saver/pacfile) - [Secure Credentials](https://scrapfly.io/docs/proxy-saver/security) - [Billing](https://scrapfly.io/docs/proxy-saver/billing) #### Cloud Browser API - [Getting Started](https://scrapfly.io/docs/cloud-browser-api/getting-started) - [Proxy & Geo-Targeting](https://scrapfly.io/docs/cloud-browser-api/proxy) - [Unblock API](https://scrapfly.io/docs/cloud-browser-api/unblock) - [Captcha Solver](https://scrapfly.io/docs/cloud-browser-api/captcha-solver) - [File Downloads](https://scrapfly.io/docs/cloud-browser-api/file-downloads) - [Session Resume](https://scrapfly.io/docs/cloud-browser-api/session-resume) - [Human-in-the-Loop](https://scrapfly.io/docs/cloud-browser-api/human-in-the-loop) - [Debug Mode](https://scrapfly.io/docs/cloud-browser-api/debug-mode) - [Bring Your Own Proxy](https://scrapfly.io/docs/cloud-browser-api/bring-your-own-proxy) - [Browser Extensions](https://scrapfly.io/docs/cloud-browser-api/extensions) - [Native Browser MCP](https://scrapfly.io/docs/cloud-browser-api/mcp) - [DevTools Protocol](https://scrapfly.io/docs/cloud-browser-api/cdp-reference) ##### Integrations - [Puppeteer](https://scrapfly.io/docs/cloud-browser-api/puppeteer) - [Playwright](https://scrapfly.io/docs/cloud-browser-api/playwright) - [Selenium](https://scrapfly.io/docs/cloud-browser-api/selenium) - [Vercel Agent Browser](https://scrapfly.io/docs/cloud-browser-api/agent-browser) - [Browser Use](https://scrapfly.io/docs/cloud-browser-api/browser-use) - [Stagehand](https://scrapfly.io/docs/cloud-browser-api/stagehand) - [Billing](https://scrapfly.io/docs/cloud-browser-api/billing) - [Errors](https://scrapfly.io/docs/cloud-browser-api/errors) ### Tools - [Antibot Detector](https://scrapfly.io/docs/tools/antibot-detector) ### SDK - [Golang](https://scrapfly.io/docs/sdk/golang) - [Python](https://scrapfly.io/docs/sdk/python) - [Rust](https://scrapfly.io/docs/sdk/rust) - [TypeScript](https://scrapfly.io/docs/sdk/typescript) - [Scrapy](https://scrapfly.io/docs/sdk/scrapy) ### Integrations - [Getting Started](https://scrapfly.io/docs/integration/getting-started) - [LangChain](https://scrapfly.io/docs/integration/langchain) - [LlamaIndex](https://scrapfly.io/docs/integration/llamaindex) - [CrewAI](https://scrapfly.io/docs/integration/crewai) - [Zapier](https://scrapfly.io/docs/integration/zapier) - [Make](https://scrapfly.io/docs/integration/make) - [n8n](https://scrapfly.io/docs/integration/n8n) ### Academy - [Overview](https://scrapfly.io/academy) - [Web Scraping Overview](https://scrapfly.io/academy/scraping-overview) - [Tools](https://scrapfly.io/academy/tools-overview) - [Reverse Engineering](https://scrapfly.io/academy/reverse-engineering) - [Static Scraping](https://scrapfly.io/academy/static-scraping) - [HTML Parsing](https://scrapfly.io/academy/html-parsing) - [Dynamic Scraping](https://scrapfly.io/academy/dynamic-scraping) - [Hidden API Scraping](https://scrapfly.io/academy/hidden-api-scraping) - [Headless Browsers](https://scrapfly.io/academy/headless-browsers) - [Hidden Web Data](https://scrapfly.io/academy/hidden-web-data) - [JSON Parsing](https://scrapfly.io/academy/json-parsing) - [Data Processing](https://scrapfly.io/academy/data-processing) - [Scaling](https://scrapfly.io/academy/scaling) - [Walkthrough Summary](https://scrapfly.io/academy/walkthrough-summary) - [Scraper Blocking](https://scrapfly.io/academy/scraper-blocking) - [Proxies](https://scrapfly.io/academy/proxies) --- # Scrapfly Support Request Support requests that are not related to Scrapfly service, like application debugging, developer environment issues, training are not part of the support package included with Scrapfly paid plans. However, support requests related to web scraping using scrapfly and issues related to the API itself are part of paid plan support and you are welcome to contact your account manager through the chat below. ## Error Reporting While Scrapfly support team is pretty fast many issues can be troubleshooted manually through our detailed [Troubleshooting Overview](https://scrapfly.io/docs/scrape-api/troubleshoot?view=markdown) page. Alternatively, here's what you can do to help us help you: - Enable [debug](https://scrapfly.io/docs/scrape-api/debug?view=markdown) parameter of the API if the isseue is content related (`debug=true`) to store the result - Provide logs links `https://scrapfly.io/dashboard/monitoring/log/xxxxx` - You can retrieve/find log urls from your [dashboard monitoring section](https://scrapfly.io/dashboard/monitoring). - Provide [Error](https://scrapfly.io/docs/scrape-api/errors?view=markdown) returned by API or your HTTP Client if any. - Give a maximum of context if the issue is sporadic. - Try to provide a replication step to reproduce the issue you have. For example, [API Player](https://scrapfly.io/dashboard/playground/web-scraper) as it can produce sharable links or code snippets if scrapfly SDK is being used. - If you use SDK, [use reporter](https://scrapfly.io/docs/onboarding#reporter) to retrieve more details. If you are not able to retrieve errors, log errors, ensure your libraries are in development mode to get a verbose result. The more details and context you can provide Scrapfly support team with the **quicker we can help you solve your issues :)** > If these guidelines are not followed Scrapfly can't promise to provide effective support. Good questions lead to good answers! ## Contact ### Opening Hours (UTC) - Monday: 08:00 - 10:00 / 12:30 - 16:00 - Tuesday: 08:00 - 10:00 / 12:30 - 16:00 - Wednesday: 08:00 - 10:00 / 12:30 - 16:00 - Thursday: 08:00 - 10:00 / 12:30 - 16:00 - Friday: 08:00 - 10:00 / 12:30 - 16:00 Support is currently online This is susceptible to change when bank holidays happen, we are closed ### Response Time - **FREE:** No maximum response time guarantee - **DISCOVERY:** No maximum response time guarantee - **PRO:** 5 business days maximum - **STARTUP:** 3 business days maximum Even if there is no technical support included in your plan, you can still ask questions about API or report an issue or bug --- Tech Support Included - **ENTERPRISE:** 2 business days maximum - **CUSTOM:** 2 business days maximum (can be customized) - Data engineer & Web Scraping Expert chat direct access ### Contact Points Support request/discussion must be **in english**. #### Emails You can send your request to from the email address you used **to register on Scrapfly**. --- For account support, custom plan inquiry, please contact . *Custom plan require a minimum commitment of $1,200/Mo* #### Live Chat [Login](https://scrapfly.io/login) You must be logged in to access the chat Support is currently online