# Scrapfly Documentation ## Table of Contents ### Dashboard - [Intro](https://scrapfly.io/docs) - [Project](https://scrapfly.io/docs/project) - [Account](https://scrapfly.io/docs/account) - [Workspace & Team](https://scrapfly.io/docs/workspace-and-team) - [Billing](https://scrapfly.io/docs/billing) ### Products #### MCP Server - [Getting Started](https://scrapfly.io/docs/mcp/getting-started) - [Tools & API Spec](https://scrapfly.io/docs/mcp/tools) - [Authentication](https://scrapfly.io/docs/mcp/authentication) - [Examples & Use Cases](https://scrapfly.io/docs/mcp/examples) - [FAQ](https://scrapfly.io/docs/mcp/faq) ##### Integrations - [Overview](https://scrapfly.io/docs/mcp/integrations) - [Claude Desktop](https://scrapfly.io/docs/mcp/integrations/claude-desktop) - [Claude Code](https://scrapfly.io/docs/mcp/integrations/claude-code) - [ChatGPT](https://scrapfly.io/docs/mcp/integrations/chatgpt) - [Cursor](https://scrapfly.io/docs/mcp/integrations/cursor) - [Cline](https://scrapfly.io/docs/mcp/integrations/cline) - [Windsurf](https://scrapfly.io/docs/mcp/integrations/windsurf) - [Zed](https://scrapfly.io/docs/mcp/integrations/zed) - [Roo Code](https://scrapfly.io/docs/mcp/integrations/roo-code) - [VS Code](https://scrapfly.io/docs/mcp/integrations/vscode) - [LangChain](https://scrapfly.io/docs/mcp/integrations/langchain) - [LlamaIndex](https://scrapfly.io/docs/mcp/integrations/llamaindex) - [CrewAI](https://scrapfly.io/docs/mcp/integrations/crewai) - [OpenAI](https://scrapfly.io/docs/mcp/integrations/openai) - [n8n](https://scrapfly.io/docs/mcp/integrations/n8n) - [Make](https://scrapfly.io/docs/mcp/integrations/make) - [Zapier](https://scrapfly.io/docs/mcp/integrations/zapier) - [Vapi AI](https://scrapfly.io/docs/mcp/integrations/vapi) - [Agent Builder](https://scrapfly.io/docs/mcp/integrations/agent-builder) - [Custom Client](https://scrapfly.io/docs/mcp/integrations/custom-client) #### Web Scraping API - [Getting Started](https://scrapfly.io/docs/scrape-api/getting-started) - [API Specification]() - [Monitoring](https://scrapfly.io/docs/monitoring) - [Customize Request](https://scrapfly.io/docs/scrape-api/custom) - [Debug](https://scrapfly.io/docs/scrape-api/debug) - [Anti Scraping Protection](https://scrapfly.io/docs/scrape-api/anti-scraping-protection) - [Proxy](https://scrapfly.io/docs/scrape-api/proxy) - [Proxy Mode](https://scrapfly.io/docs/scrape-api/proxy-mode) - [Proxy Mode - Screaming Frog](https://scrapfly.io/docs/scrape-api/proxy-mode/screaming-frog) - [Proxy Mode - Apify](https://scrapfly.io/docs/scrape-api/proxy-mode/apify) - [(Auto) Data Extraction](https://scrapfly.io/docs/scrape-api/extraction) - [Javascript Rendering](https://scrapfly.io/docs/scrape-api/javascript-rendering) - [Javascript Scenario](https://scrapfly.io/docs/scrape-api/javascript-scenario) - [SSL](https://scrapfly.io/docs/scrape-api/ssl) - [DNS](https://scrapfly.io/docs/scrape-api/dns) - [Cache](https://scrapfly.io/docs/scrape-api/cache) - [Batch (Multi-URL Scraping)](https://scrapfly.io/docs/scrape-api/batch) - [Session](https://scrapfly.io/docs/scrape-api/session) - [Webhook](https://scrapfly.io/docs/scrape-api/webhook) - [Schedule](https://scrapfly.io/docs/scrape-api/schedule) - [Screenshot](https://scrapfly.io/docs/scrape-api/screenshot) - [Errors](https://scrapfly.io/docs/scrape-api/errors) - [Timeout](https://scrapfly.io/docs/scrape-api/understand-timeout) - [Throttling](https://scrapfly.io/docs/throttling) - [Troubleshoot](https://scrapfly.io/docs/scrape-api/troubleshoot) - [Billing](https://scrapfly.io/docs/scrape-api/billing) - [FAQ](https://scrapfly.io/docs/scrape-api/faq) #### Crawler API - [Getting Started](https://scrapfly.io/docs/crawler-api/getting-started) - [API Specification]() - [Retrieving Results](https://scrapfly.io/docs/crawler-api/results) - [WARC Format](https://scrapfly.io/docs/crawler-api/warc-format) - [Data Extraction](https://scrapfly.io/docs/crawler-api/extraction-rules) - [Webhook](https://scrapfly.io/docs/crawler-api/webhook) - [Schedule](https://scrapfly.io/docs/crawler-api/schedule) - [Billing](https://scrapfly.io/docs/crawler-api/billing) - [Errors](https://scrapfly.io/docs/crawler-api/errors) - [Troubleshoot](https://scrapfly.io/docs/crawler-api/troubleshoot) - [FAQ](https://scrapfly.io/docs/crawler-api/faq) #### Screenshot API - [Getting Started](https://scrapfly.io/docs/screenshot-api/getting-started) - [API Specification]() - [Accessibility Testing](https://scrapfly.io/docs/screenshot-api/accessibility) - [Webhook](https://scrapfly.io/docs/screenshot-api/webhook) - [Schedule](https://scrapfly.io/docs/screenshot-api/schedule) - [Billing](https://scrapfly.io/docs/screenshot-api/billing) - [Errors](https://scrapfly.io/docs/screenshot-api/errors) #### Extraction API - [Getting Started](https://scrapfly.io/docs/extraction-api/getting-started) - [API Specification]() - [Rules Template](https://scrapfly.io/docs/extraction-api/rules-and-template) - [LLM Extraction](https://scrapfly.io/docs/extraction-api/llm-prompt) - [AI Auto Extraction](https://scrapfly.io/docs/extraction-api/automatic-ai) - [Webhook](https://scrapfly.io/docs/extraction-api/webhook) - [Billing](https://scrapfly.io/docs/extraction-api/billing) - [Errors](https://scrapfly.io/docs/extraction-api/errors) - [FAQ](https://scrapfly.io/docs/extraction-api/faq) #### Data API #### Proxy Saver - [Getting Started](https://scrapfly.io/docs/proxy-saver/getting-started) - [Fingerprints](https://scrapfly.io/docs/proxy-saver/fingerprints) - [Optimizations](https://scrapfly.io/docs/proxy-saver/optimizations) - [SSL Certificates](https://scrapfly.io/docs/proxy-saver/certificates) - [Protocols](https://scrapfly.io/docs/proxy-saver/protocols) - [Pacfile](https://scrapfly.io/docs/proxy-saver/pacfile) - [Secure Credentials](https://scrapfly.io/docs/proxy-saver/security) - [Billing](https://scrapfly.io/docs/proxy-saver/billing) #### Cloud Browser API - [Getting Started](https://scrapfly.io/docs/cloud-browser-api/getting-started) - [Proxy & Geo-Targeting](https://scrapfly.io/docs/cloud-browser-api/proxy) - [Unblock API](https://scrapfly.io/docs/cloud-browser-api/unblock) - [Captcha Solver](https://scrapfly.io/docs/cloud-browser-api/captcha-solver) - [File Downloads](https://scrapfly.io/docs/cloud-browser-api/file-downloads) - [Session Resume](https://scrapfly.io/docs/cloud-browser-api/session-resume) - [Human-in-the-Loop](https://scrapfly.io/docs/cloud-browser-api/human-in-the-loop) - [Debug Mode](https://scrapfly.io/docs/cloud-browser-api/debug-mode) - [Browser Extensions](https://scrapfly.io/docs/cloud-browser-api/extensions) - [Native Browser MCP](https://scrapfly.io/docs/cloud-browser-api/mcp) - [DevTools Protocol](https://scrapfly.io/docs/cloud-browser-api/cdp-reference) ##### Integrations - [Puppeteer](https://scrapfly.io/docs/cloud-browser-api/puppeteer) - [Playwright](https://scrapfly.io/docs/cloud-browser-api/playwright) - [Selenium](https://scrapfly.io/docs/cloud-browser-api/selenium) - [Vercel Agent Browser](https://scrapfly.io/docs/cloud-browser-api/agent-browser) - [Browser Use](https://scrapfly.io/docs/cloud-browser-api/browser-use) - [Stagehand](https://scrapfly.io/docs/cloud-browser-api/stagehand) - [Billing](https://scrapfly.io/docs/cloud-browser-api/billing) - [Errors](https://scrapfly.io/docs/cloud-browser-api/errors) ### Tools - [Antibot Detector](https://scrapfly.io/docs/tools/antibot-detector) ### SDK - [Golang](https://scrapfly.io/docs/sdk/golang) - [Python](https://scrapfly.io/docs/sdk/python) - [Rust](https://scrapfly.io/docs/sdk/rust) - [TypeScript](https://scrapfly.io/docs/sdk/typescript) - [Scrapy](https://scrapfly.io/docs/sdk/scrapy) ### Integrations - [Getting Started](https://scrapfly.io/docs/integration/getting-started) - [LangChain](https://scrapfly.io/docs/integration/langchain) - [LlamaIndex](https://scrapfly.io/docs/integration/llamaindex) - [CrewAI](https://scrapfly.io/docs/integration/crewai) - [Zapier](https://scrapfly.io/docs/integration/zapier) - [Make](https://scrapfly.io/docs/integration/make) - [n8n](https://scrapfly.io/docs/integration/n8n) ### Academy - [Overview](https://scrapfly.io/academy) - [Web Scraping Overview](https://scrapfly.io/academy/scraping-overview) - [Tools](https://scrapfly.io/academy/tools-overview) - [Reverse Engineering](https://scrapfly.io/academy/reverse-engineering) - [Static Scraping](https://scrapfly.io/academy/static-scraping) - [HTML Parsing](https://scrapfly.io/academy/html-parsing) - [Dynamic Scraping](https://scrapfly.io/academy/dynamic-scraping) - [Hidden API Scraping](https://scrapfly.io/academy/hidden-api-scraping) - [Headless Browsers](https://scrapfly.io/academy/headless-browsers) - [Hidden Web Data](https://scrapfly.io/academy/hidden-web-data) - [JSON Parsing](https://scrapfly.io/academy/json-parsing) - [Data Processing](https://scrapfly.io/academy/data-processing) - [Scaling](https://scrapfly.io/academy/scaling) - [Walkthrough Summary](https://scrapfly.io/academy/walkthrough-summary) - [Scraper Blocking](https://scrapfly.io/academy/scraper-blocking) - [Proxies](https://scrapfly.io/academy/proxies) --- # Scrapfly Support Need help with your web scraping setup? Our support team is here to assist you with any Scrapfly-related issues, from API configuration to troubleshooting blocked targets. ## Create a Support Ticket All support requests are handled through our **Dashboard Support Center**. Our support system offers: - **AI-Assisted Responses:** Get immediate suggestions for common issues - **Automatic Log Attachment:** Easily attach scrape logs for faster debugging - **Ticket Tracking:** Monitor the status of your requests in real-time - **Conversation History:** All your support interactions in one place [ Login to Create Ticket ](https://scrapfly.io/login) ## Common Issues Most support requests are related to target website issues. Here are quick links to create tickets for the most common problems: ##### Blocked by Website Target returning 403, captcha, or access denied errors ##### Screenshot Issues Blank screenshots, wrong viewport, or rendering problems ##### Wrong Content Getting different content than expected from target ##### Timeout Issues Requests timing out or taking too long ## Self-Help Resources Many issues can be resolved quickly using our documentation and troubleshooting guides: [###### Troubleshooting Guide Step-by-step solutions for common issues ](https://scrapfly.io/docs/scrape-api/troubleshoot?view=markdown) [###### Error Reference Understand API error codes and solutions ](https://scrapfly.io/docs/scrape-api/errors?view=markdown) [###### FAQ Frequently asked questions and answers ](https://scrapfly.io/docs/scrape-api/faq?view=markdown) ## Response Times Response times vary based on your subscription plan. Higher tier plans receive priority support with faster guaranteed response times. | Plan | Response Time | Support Features | |---|---|---| | **Free** | Best effort | Ticket support, Documentation access | | **Discovery** | Best effort | Ticket support, Documentation access | | **Pro** | 5 business days | Priority tickets, Technical support | | **Startup** | 3 business days | Priority tickets, Technical support | | **Enterprise** | 2 business days | Dedicated support, Expert access | A **business day** is Monday to Friday, 09:00–18:00 UTC. Tickets opened outside those hours start their SLA clock at 09:00 UTC the next business day, so a ticket submitted Friday at 17:00 UTC with a 2-business-day SLA is due Tuesday 18:00 UTC. ## Support Hours #### Business Hours (UTC) - Monday: 08:00 - 10:00 / 12:30 - 16:00 - Tuesday: 08:00 - 10:00 / 12:30 - 16:00 - Wednesday: 08:00 - 10:00 / 12:30 - 16:00 - Thursday: 08:00 - 10:00 / 12:30 - 16:00 - Friday: 08:00 - 10:00 / 12:30 - 16:00 Closed on bank holidays. #### Ticket Response You can submit tickets 24/7. Our team will respond during business hours based on your subscription tier's SLA. Support team is currently offline Tickets submitted now will be answered during next business hours ## Sales & Enterprise Inquiries For custom plans, enterprise inquiries, or sales questions, please create a support ticket and select **"Billing Question"** as the category. > **Note:** Support requests must be in **English**. Requests not related to Scrapfly service (application debugging, developer environment issues, training) are not covered under the support package.